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Employment Opportunities
Title: IT Help Desk & Support – Entry Level
Overview: Provide support to the IT Department and Help Desk assistance to the end users.
- Primary Duties and Responsibilities
- Provide basic support for the company software and personnel computer systems to include maintenance releases, service packs, and patch releases
- Troubleshoot, diagnose, and repair basic end user software and hardware problems
- Maintain software license library in compliance with copyright laws
- Provide assistance to the Network Administrator on installation, testing and maintenance of company LAN and WAN hardware and software
- Configure, install, and support additional computer peripherals, to include printers, bar code stations, workstations, modems, etc…
- Provide support for non computer related hardware, i.e. phones, faxes, etc…
- Responsible for ordering and creating purchase orders of IT Department needs
- Minimum Qualifications and Qualities
- Two years of experience in a technical/help desk support environment preferred; will substitute two years of college training for the one year work experience
- Proficient in completing and documenting projects assigned using the IT Department’s help desk system
- Be able to handle multiple projects at a time and complet projects in a timely, orderly fashion
- Basic understanding of all areas in an IT environment (e.g. PC systems, network computer systems, technical knowledge of hardware and peripherals, multiple operating systems and applications software, etc…)
- Effective organizational, reasoning, and follow-through skills
- Self motivated and strong people skills
- 35 wpm accurate typing/key stroking
- Satisfy all legislated and governing employment requirements
- General
- This position reports to the Network Administrator
- Work schedule is 32 hours per week
- May be required occasionally to work overtime and weekends
- Position requires employee to be mobile, able to bend and kneel under desks, walk up and down stairs, between buildings, and be able to lift objects up to 40lbs
- Position requires a valid Florida driver license and vehicle as employee will need to drive between the main building and company warehouses
- Position requires some performing of duties in company warehouses that are not climate controlled
If this opportunity appeals to you, please send your resume to linda.hunter@ecklers.net.
