Please inspect all orders for damage and/or errors immediately upon receipt. Report all discrepancies to Eckler’s Customer Service at 1-877-815-5799 within 5 days of receipt. No claims accepted after 5 days. Please hold all original boxes and packaging materials. For truck freight deliveries, please inspect packages at the time of delivery with the truck driver present and note any damages on the bill of lading.
We believe in customer satisfaction and want you to be happy with your purchase. Eckler's standard return policy is 30 days from delivery. We do recognize that restoration projects take time though and that purchases aren’t always used immediately, and so in some cases extended returns may be available for store credit.
Parts must be in original packaging and in new, saleable condition. Special orders, custom products, personalized items, books, videos and clearance items are not returnable. Shipping charges are non-refundable except in cases where we made an error.
All returned merchandise is subject to inspection and approval prior to credit being issued. Any part that has been used, installed, handled packaged or shipped improperly by the customer, based on our discretion, is not eligible for return. (Note, it is the customer’s responsibility to check parts for correct fit before installation)
Processing a Return:
- Call Eckler’s Customer Service at (800) 327-4868. You will then be connected to a Tech to help you through the returns process.
- Returns which are approved will be issued an RMA number.
- This RMA number must be included on the shipping label (we suggest using Address Line 2 in the form "RMA# 123456").
Processing a Credit:
Most returns are processed within 10 business days of receipt at our warehouse. If you believe yours hasn't, please contact us at (800) 327-4868 and provide your RMA number to the agent.